Email the team
Our public contact address is info@seasimulator.com. Use this address for support, site feedback, policy questions and rights-related requests.
The link opens your email application; it does not submit a message on this website. You can also copy the address into your usual email service.
Game support and bug reports
Include the game name, page URL, your device, operating system, browser and version, and what you expected to happen. Describe the steps that reproduce the problem and any visible error message. A screenshot can help if it does not contain private information.
For a blank game window, first check that JavaScript is enabled, try Open game, and reload once. Naval Simulator also needs WebGL 2. Do not clear site data as an initial troubleshooting step if you want to preserve a saved voyage.
Questions about saved progress
Sailing Life Simulator, Pirate Simulator and Ship Crew Simulator keep progress in your browser. A different device, a different browser, private browsing, or clearing storage can make a save unavailable. Naval Combat Simulator and Naval Simulator do not preserve an unfinished session.
Tell us which game and browser you used, and what changed before the save disappeared. We cannot promise to recover data that was stored only on your device and has been removed.
Privacy, copyright and accessibility
For a privacy request, use the subject “Privacy request” and describe the data or interaction concerned. See our Privacy Policy for the information processed by the site and your available choices. Do not send identity documents unless we request an appropriate, secure way to verify a specific request.
For a copyright or other rights concern, identify the affected page or material, explain the issue, and provide a way to contact you. If you act for a rights holder, explain your authority. For accessibility feedback, describe the barrier and any assistive technology you use.
What to leave out of your message
Do not send passwords, payment card details, private keys, access tokens, full browser storage exports, or sensitive information about other people. Send only what is necessary to understand the issue. Our games do not require an account or payment to play in their current configuration.
Replies and scope of support
We review messages as we are able. Response times vary, and a report does not guarantee a particular fix, restoration of progress, or release date. This is not an emergency contact or a source of real-world maritime, medical or safety assistance.
These pages apply to Sea Simulators at seasimulator.com. Services on other domains have their own operators and policies, even when they use related game code. Read our Terms of Use and Disclaimer for the conditions and limits of using this site.